Privacy Policy
Last Updated: May 20, 2025
Trustfinco (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.trustfinco.com (the “Site”), use our services, or interact with us.
By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We may collect the following categories of information:
Personal Identification Data: Name, email address, phone number, postal address, date of birth, and government-issued identification.
Financial Information: Bank account details, transaction history, asset information, and documents related to trade finance, Blocked Funds Letters (BFL), Bank Comfort Letters (BCL), or other financial services.
Technical Data: IP address, browser type, device information, operating system, and usage data (pages visited, time spent, etc.).
Communication Data: Messages, inquiries, and correspondence you send to us.
Cookies and Tracking Data: Information collected through cookies, pixels, and similar technologies.
2. How We Collect Your Information
Directly from you when you fill out forms, contact us, or register for services.
Automatically through your use of the Site (via cookies and analytics tools).
From third parties such as identity verification providers, financial institutions, or business partners (with your consent or as permitted by law).
3. How We Use Your Information
We use your information for the following purposes:
To provide, maintain, and improve our financial and banking services.
To process inquiries and deliver requested documents (including BCLs and BFLs).
To verify your identity and comply with anti-money laundering (AML) and Know-Your-Customer (KYC) obligations.
To communicate with you and respond to your requests.
To send administrative and service-related notices.
To analyze website usage and improve user experience.
To comply with legal and regulatory requirements.
4. Legal Basis for Processing (GDPR / Swedish Law)
We process your personal data based on:
Performance of a contract with you.
Your consent (where required).
Legitimate business interests (e.g., fraud prevention, service improvement).
Compliance with legal obligations (especially financial regulations and AML laws).
5. Sharing Your Information
We do not sell your personal data. We may share your information only in the following situations:
With trusted service providers who assist us in operating the Site and delivering services (under strict confidentiality agreements).
With regulatory authorities when required by law (e.g., AML/CTF reporting).
In connection with a merger, acquisition, or sale of assets.
To protect our legal rights, safety, or the security of the Site.
6. International Data Transfers
Your data may be transferred to and processed in countries outside Sweden/EU. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.
7. Data Security
We implement appropriate technical and organizational security measures (including 128-bit encryption) to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have the following rights:
Access, correct, or delete your personal data.
Restrict or object to certain processing.
Withdraw consent at any time (where processing is based on consent).
Data portability.
Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at compliance@trustfinco.com.
9. Cookies and Tracking Technologies
We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy (if available).
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Site with a new “Last Updated” date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our Compliance Department:
Email: compliance@trustfinco.com
